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Via Domestic Flights
Via, the travel agency, was originally launched on July 28th, 2006 as flightraja.com, now operating through 20,000 partnerships and alliances, across 2,400 locations in India assisting more than 4 crore customers for their travel needs, with Bangalore as their headquarters, making quality travel accessible to a common man with a committed philosophy of ‘Take Complexity Out. Bring Quality and Affordability in’. They were the ones who introduced the first ever known reservation process for bus travel and they had brought in a few other innovative practices also in bus reservations.
Via Domestic Flight Booking
Via Website has separate pages for Flights, Hotels, Flight and Hotel, Holidays, International flights, bus and car
Via.com Domestic flights booking is a simple and hassle free process and all one has to do is to open the Flights page and select the boarding and destination airports from the drop down menu appearing in the respective tabs. One must also indicate if it is a return trip or one way travel, giving the number of passengers and the date options, when the website goes on searching for the flight schedules for the dates of travel, at the cheapest rate. Next screen gives details of all available flights.
Once the passenger clicks the ‘book’ tab in the Flight Schedule selected, next screen appears asking for the passenger details with the eMail ID and Mobile number of the passenger, ,while proceeding with the payment through a 3D secure payment gateway, the passenger should be ready with the details and password of Credit Card or the Net banking User ID, for making the remittance.
After the payment is made, the ticket is booked and the PNR communicated to the passenger in one’s mobile phone, which alone is enough for obtaining the boarding pass, with no need nowadays for a print out of the PNR or any other form of ticket.
Via.com Customer Support
Via believes that the best customer service can be rendered by listening to the customer personally and attending to their requirements immediately with concern, than making the customer go through an IVRS asking so many questions and monitoring a programmed call centre service , all the customer needs to do is to click the ‘Need help’ tab in the Website and furnish one’s feed back,, when Via’s representative will call the customer back, Via working on the fundamental belief that while most problems already eliminated by design , the rest can be scraped through by listening.