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Via, the travel agency, was originally launched on July 28th, 2006 as flightraja.com, now operating through 20,000 partnerships and alliances, across 2,400 locations in India assisting more than 4 crore customers for their travel needs, with Bangalore as their headquarters, making quality travel accessible to a common man with a committed principle of taking out the complexities in travel reservations and bringing in the quality in service and affordability to travellers. This was the company which introduced the advance booking system online, with automatic ticketing through kiosk or through a mobile phone, which was a novel phase for bus travel booking.
As with most of the travel agents, online processing of booking Flight tickets, both Domestic and international, is handled by Via’s website, however with spontaneous response to user’s action, opening the right webpages and drop down menus enabling travellers enjoy a pleasurable ticket buying experience as they sit to book travel tickets.
Hotel booking is another extraordinary feature with Via site, as the user would find an exhaustive list of hotels appearing in the webpage, with their tariff, exact locational information, besides at sight identifiable facilities available with the hotels, such as restaurants, spa, gym, swimming pool, internet , meeting halls etc, and as soon as the user clicks any of these icons indicating these facilities, the net user is taken to the webpage giving exhaustive details on each of them.
Holidays tab of Via website is another exciting feature, which provides facility to select both domestic holiday packages and week end getaway options, giving well sorted out information about each of the packages and travel arrangements.
Bus booking, which is a last minute requirement in most of the cases, is equally facilitated by the Via online website, the webpage giving a well-researched list of options, with scope for one to book the exact seat in the bus one intends to travel, having provision to choose different boarding and alighting points in respective destinations.
Booking Cars for local travel in a remote destination, and also for distant tours, is another hassle free operation with the Via website, which provides detailed information about the type of cabs, the operator and the operator’s garage location, the tariff, with scope to book reliably and quickly, with booking options that include air port transfer or in blocks of 4 or 8 hours.
Via’s website has provisions to conveniently reschedule travel bookings, including cancellations and refunds, giving greatest satisfaction of consumer service, with amazing attention and quick action, allotting a separate web page for the customer support matters.
Via Customer Support Philosophy
Via believes that the core aspect of customer service lies in listening to them first, understanding clearly what they want and then doing everything to accomplish their requirement. This philosophy does not in any way ridicule the call centre establishments who attend to customer complaints through IVRS methods, but endeavours to respond to the customer after personally hearing them, while the originally made out system should be error free, leaving no room for grievances, never the less, what is in customer’s mind be first known to the Service provider to address them properly.