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Via Customer Support
Via, the travel agency, was originally launched on July 28th, 2006 as flightraja.com, now operating through 20,000 partnerships and alliances, across 2,400 locations in India assisting more than 4 crore customers for their travel needs, with Bangalore as their headquarters, making common man enjoy a quality travel, with a committed philosophy of ‘Take Complexity Out. Bring Quality and Affordability in’. Via also claims the privilege of being the first agency which introduced advance reservation system to bus travel, besides bringing in automatic reservation kiosks for bus travel and reservation facilities through mobile phones.
As with most of the travel agents, online processing of booking Flight tickets, both Domestic and international, is handled by Via’s website, with spontaneous response to user’s action, opening the right webpages and drop down menus enabling travellers enjoy a pleasurable ticket buying experience as they sit to book travel tickets.
Via.com Customer Support
Via Customer Support mechanism works this way. The customer who requires help should click the ‘Need help’ tab in the Webpage alternatively make a call to their call centre number 39 41 41 41 ( after prefixing the STD Code of the location from where the call is made) . The customer will be personally attended by the customer care executive in response to the phone call. when the customer goes through the ‘Need help’ query of the Webpage, he will be required to give the message in terms of separate sections assigned, such as feedback, suggestion, complaint, enquiry, Cancellation/Refund, misbehaviour and in response to it, the customer will get a return call from Via.com.
Via.com Philosophy on Customer care
Via believes customer service begins with listening to the customer, owning what is wrong and then doing whatever possible to attend to the customer’s needs , all that the customer needs is to click the Need help tab in the Website and furnish one’s feed back,, when Via’s representative will call the customer back, Via working on the fundamental belief that while most problems already eliminated by design , the rest can be scraped through by listening.